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Effective Digital Marketing Plan To Grow Your Spa Business

Hustle, stress, and anxiety are the factors that have conjugated themselves with the modern lifestyle. Pushing the envelope has become the modern mantra, and to live up to it, people are hustling non-stop. To take a break and recharge their batteries once in a while, they seek luxury experiences. As going on a relaxing holiday is not always a viable option, visiting a spa for a relaxing massage serves their purpose. Hence, they try to seek solace by indulging in a relaxing spa treatment at the best spa near them. 

In the past few years, the number of people visiting the spa has skyrocketed, and with this, the spa industry is in full bloom. People who are setting foot in this business have their hands full and are yielding profits. While their success can be attributed to their services, their spa marketing plan has to do a lot with it. 

While offering the best services to the customers is the first step that leads you to success, having a robust spa marketing plan accelerates your pace. 

You may have a thousand impeccable services to offer to your potential clients, but how would you offer your services if they aren’t even aware of your existence in the first place? Although word of mouth is still one of the most potent ways to turn the eyes to your spa business, creating awareness with an online and offline marketing plan is a great way to assure success. 

Read further to know why you need a formidable spa marketing plan.

Why is it essential to have a spa marketing strategy?

A strong marketing strategy is crucial to sustaining any business, and the spa business is not an exception. A clearly defined marketing plan helps you determine your goals and form effective strategies to achieve them. By implementing certain innovative ways, you find the right means to grow your business. Moreover, it also enhances your operational efficiency, profitability, and market share. 

If you are looking for ways to magnetize customers to your spa, fabricate a robust marketing plan. But, before you move towards this step, determine your marketing objective. 

Define your marketing objectives

The first step in forming a marketing plan is defining your marketing objectives. The process of determining your marketing objectives is quite easy. All you need to do is answer some specific questions-

  • What are your expectations with your spa business?
  • Who are your target customers?
  • What actions are necessary to achieve your business goals?
  • What is the timeframe for attaining your business goals?  

Online marketing: Its importance

Needless to say, the world has gone digital. It makes digital marketing a very valuable asset to boost your business’s growth. According to marketers, digital marketing means like SEO, PPC (pay-per-click) advertising, etc, can enhance brand awareness by 80 percent. 

More than 7.7 billion people across the globe use the internet. They conduct searches, browse social media, and buy products and services online. Today, the internet has become an integral part of everyone’s life, and so, what could be a better place to market your spa service than on the internet? 

Digital marketing for spa will give you an edge over your competitors. More than half of your competitors are already doing it, which further necessitates having a robust digital marketing strategy. Moreover, the traceability and scalability that digital marketing campaigns offer make it easy for you to optimize your marketing plan to attain better results. You can easily monitor your campaigns, gauge the response, determine what is working and what is not working, and drive your campaign as per the metrics. 

Today, in this digital age, it is necessary for every brand, big or small, to have a strong online presence. Hence, registering your presence and marketing your spa online should be your priority. There are countless digital spa marketing tools available at your disposal. Let us introduce you to them: 

  • Get your spa on Google Maps 

To ensure the visibility of your spa online, get your spa on Google Maps. For this, you will have to register your spa business on Google My Business. The registration process takes only moments and proves very beneficial for local businesses. 

You may also need to claim your Google Knowledge Panel. With this, you will be able to tap local SEO and hyperlocal marketing. After this, when anyone will search for spas in their area, your spa will pop up in the Google search results and Google Maps. 

  • Create an impressive website 

Online searches have become a common norm. Before visiting a place, a person first checks it online, and the business world is no different. 

Before visiting your spa, your clients might want to check your business online, and so, it is imperative for you to have an impressive website. 

Add the pictures of your spa, list down your services, describe what each service entails, and mention the operational hours. Make sure you provide your contact details. 

Apart from having an eye-catching layout, your website should be user-friendly. The basic idea behind having a website is to enlighten the client enough to help them make a choice. Make sure your website entices your potential customers to visit your spa. 

  • Local SEO 

Digital marketing and search engine optimization (SEO) go hand in hand. SEO, when merged with digital marketing for spa business helps to enhance your online presence. Use SEO for creating relevant content and post it across various social media platforms.  

SEO will amplify brand awareness and help you to stand tall amongst the various other local businesses. 

  • Retargeting ads 

The digital world has made it easy for salon and spa owners to spread their word. Facebook ads and Google Adwords form essential parts of any spa business marketing plan. However, the latest modality that has been doing rounds in the digital marketing world is retargeting ads or remarketing.

Retargeting ads or remarketing target the audience that has already visited your website before. So, if a person has visited your website, they will find your ad popping up elsewhere when they browse the web, hooking their attention. If numbers are to be believed, retargeting ads manage to grab the attention of three out of five people. 

What makes retargeting an effective modality is the fact that only two percent of traffic visiting any website converts into sales. With retargeting, you can turn around the remaining 98 percent and make them your permanent clients.  

  • Email marketing 

Email marketing is one of the oldest digital marketing approaches but never fails to generate substantial results. 

A well-crafted email campaign allows you to communicate directly with your loyal and potential customers. You can enlighten your clients about the special events, deals, or a special service that you are planning to offer them. Moreover, you can also share with them the links to your latest blog posts.

Numbers say that more than sixty percent of customers like to receive emails from their favorite service, be it a spa, salon, or a brand. With this old-school spa marketing plan, you can keep your old clients happy while winning some new ones. 

  • Social media marketing 

The power of social media cannot be denied. Everyone uses social media, and so do your customers. It gives you a great opportunity to reach out to a wider audience base irrespective of their geographical location. Marketing your services on various social media platforms is the best way to communicate easily, quickly, and directly to the audience and add many new names to your clientele. 

Apart from being very potent, social media marketing is a relatively very inexpensive marketing means. If curated properly, social media marketing can be the most profitable spa business marketing plan. 

Use platforms like Instagram, Facebook, and Twitter for word-of-mouth marketing. Keep updating your social media accounts with relevant content to boost an active following, which can translate into sales. Furthermore, with the latest features proffered by the social media platforms (for instance, Instagram’s reels and business accounts, Facebook’s events), you can create an air of interest around your offerings. You can also use polls and Q&A to gather feedback about your spa and gauge the likes and dislikes of your customers. Post about the deals and promotions you are offering for your followers on social media platforms. 

Use trendy hashtags to further publicize your spa and its services. 

Take advantage of the presence of popular bloggers on social media. Join forces with them to further promote your services. It is one of the most cost-effective ways of promoting your brand on various media platforms and other high traffic websites. Collaborate with bloggers and let them speak about your brand through informative and engaging videos and articles. Impart your key brand message through them as their influence will surely compel their fans and followers to try your services.  

  • Pinterest 

When it comes to digital marketing for spa business, social media platforms like Instagram and Facebook gain all the limelight, but Pinterest, too, is a potent platform that bears the potential of augmenting local businesses. 

Pinterest is a loved platform that flaunts the presence of millions of people inclined towards beauty and lifestyle. Make sure you use it as a strong tool to advertise your spa business. 

  • Video marketing 

A study done a few years back revealed that by 2019, the global consumer internet video traffic shall account for around 80 percent of the entire consumer internet traffic, and this has certainly proved to be right. 

More than two billion logged-in users use YouTube each month; it says enough about the potential of video marketing. Incorporating video marketing in your spa marketing plan will help you reach a wider audience base, and hence, multiply your clientele. 

With video marketing on YouTube and other such platforms, you can connect with the audience that has an inclination towards beauty and wellness. Capture the experience you offer at your spa in a scintillating video and post it on YouTube and social media platforms like Facebook, Instagram, Twitter, etc. It will shift the focus of the audience on your offering, and they will surely visit your spa to get the experience. 

  • Online reviews 

Online reviews always benefit local businesses. Generating online reviews unveil opportunities of exponential growth. 

But to generate customer reviews, you should have a Google My Business listing. If you are listed, you can request your loyal clients to express their views about your spa and the services. Tell them how much you appreciate their feedback by thanking them. 

Also, if you receive a negative review, answer it politely and constructively use the feedback. 

People reading online reviews before visiting any place is not unheard-of. Having online reviews will encourage people to visit your spa. 

  • Text message marketing

Text message marketing is counted amongst the best spa marketing ideas. What makes it a viable marketing option is the fact that every person reads the text messages that they receive on their mobile phone. 

Send them text messages about the deals, promotions, and special offers that you have in store for them. To enhance the spa experience, consider sending appointment reminder text messages to remind your customers about their scheduled appointment. It will reduce the no-show rate and save money. 

  • Refer-a-friend program

Having a refer-a-friend program is a great way to turn more people towards your service. Your focus should be on providing excellent services to your client to encourage them to recommend your spa treatment to friends and family. To further catalyze this process, you can add a refer-a-friend program. 

Provide incentives to your clients for recommending your name. Incentives like discounts for both the clients, a free spa treatment, etc, will uplift your current customers to recommend your services and new customers to visit your spa. Also, it is a great way to ensure customer loyalty. 

Market this program across all your social media platforms and video marketing platforms to spread your word. 

  • Scheduling software 

Scheduling software to automate the scheduling process at your spa is one of the best spa marketing ideas. With online scheduling software, you allow your clients to book an appointment from anywhere and at any time. The convenient you make it for your customers to book a spa appointment, the more appointments you will have. Moreover, having a scheduling software cuts down the rate of no-shows and send rebooking reminders to your clients. 

In this fast-paced world, no one has the time to make a call or visit the spa to reserve an appointment. An online booking system facilitates your customers to quickly book their own appointment online, saving their time

Having an online booking system will allow you to manage your clients in a better way. Your customers who visit your spa expect your undivided attention. By ticking off the responsibility of making appointments, you get to channel all your energy and time on the clients present at the spa. 

Talking from the spa marketing point of view, use modalities like Reserve with Google, which provides a “Book Now” button. An online marketplace will connect you to a sea of potential clients.

The bottom line 

In the last few years, the spa industry has experienced exponential growth. Profits are soaring, but with it, competition is also rising with passing second. Hence, it is supremely important for you to stay ahead of the curve. Having an effective digital marketing plan for your spa business will give you an edge over your competitors. Furthermore, by offering excellent services, you can confirm customer loyalty. 

So, do not think twice and inculcate a robust digital spa marketing plan to boost the growth of your spa business and create a faithful client base. 

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